Introduction

This Privacy Policy applies to all interactions you have with Sag-AI, including our web and mobile experiences, voice assistant Asena, and all digital services operated by our intelligent platform. It is designed to ensure total transparency, full compliance with global privacy laws, and absolute control for every user — from Edmonton to Istanbul to Beijing — over their data, their experience, and their digital freedom.

Information We Collect

At Sag-AI, we only collect the minimum information required to operate our services responsibly, provide accurate results, and continuously improve your experience. We do not collect unnecessary or invasive data. The information we may collect includes:

Personal Information:
When you create an account, access our platform, or use our services, you may provide your name, email address, phone number, preferred language, location (country-level), and basic device information.

Usage Data:
We collect non-sensitive information such as your interactions with our AI systems, voice assistant preferences, chat session behavior, and general browser or device characteristics to ensure a smoother and smarter experience.

Voice and File Inputs:
When you use features such as voice mode or upload documents, images, or files, we temporarily process this data to generate relevant AI responses. These files are not stored permanently unless you explicitly choose to save them.

Automated Technical Data:
We may automatically collect limited technical data such as your IP address, browser type, time zone, and device type to help auto-detect your language, ensure platform stability, and protect against misuse or fraud.

Sag-AI does not collect or process any sensitive personal data such as racial or ethnic origin, religious or philosophical beliefs, sexual orientation, gender identity, health information, or biometric data — unless legally required to do so and only with your explicit consent.

Your privacy is not a feature. It is a principle.

How We Use Your Information

Sag-AI uses your information solely to operate, improve, and protect the services you choose to use. Your data is never sold, traded, or used to train any external AI models. You are not the product — you are the purpose.

We use your information to:

Deliver AI-Powered Services:
Enable intelligent features such as chat assistance, voice interaction, document analysis, multilingual support, and project automation through Asena and other tools.

Manage and Secure Your Account:
Authenticate your access, verify your identity, and ensure the security of your account, data, and interactions across all platforms.

Improve Accuracy and Personalization:
Adapt to your preferences, language, and usage style to deliver more precise, useful, and relevant AI results — always within your privacy boundaries.

Prevent Abuse and Ensure Platform Integrity:
Detect and block fraud, system attacks, unauthorized access, or misuse of our AI systems to keep the platform safe for all users.

Meet Legal and Ethical Obligations:
Comply with applicable laws, respond to lawful access requests, and honor your rights to privacy, deletion, or correction where applicable.

Communicate with You (If You Opt-In):
Send essential service updates, privacy-related notifications, or AI performance insights — only if you have chosen to receive them.

We do not use your private content, files, voice recordings, or chat history to train any third-party AI systems. All data remains under strict control, and you always retain full ownership of your input and content.

Data Storage and Security

At Sag-AI, your data is protected by design. We use advanced encryption protocols to secure your information both in transit and at rest. All data is stored on trusted infrastructure with full compliance to international standards, including data privacy, security, and ethical AI usage.

Our systems follow rigorous best practices such as:

• End-to-end encryption of all communication
• Strict access controls and role-based permissions
• Multi-factor authentication (MFA) for internal systems
• Real-time threat detection and logging
• Continuous monitoring and infrastructure auditing

We do not retain private conversations, voice recordings, or uploaded content unless you explicitly choose to save them for later reference. Sag-AI’s AI engine processes your input securely, without storing or linking it to your identity beyond what’s necessary for your session.

We are committed to maintaining a secure environment that respects your privacy, protects your rights, and ensures peace of mind — whether you're an individual user or part of a global enterprise.

Security

Sag-AI is built with security at its core. We implement robust technical, administrative, and organizational safeguards to protect all personal data under our care from unauthorized access, misuse, loss, alteration, or destruction.

These protections include:

• End-to-end encryption of data in transit and at rest
• Multi-factor authentication for system access
• Role-based permissions and access control
• Intrusion detection and real-time monitoring
• Regular audits and infrastructure security reviews
• Isolated environments between user data and AI processing systems

While no digital system can claim absolute invulnerability, Sag-AI is engineered to meet or exceed international standards for cloud and AI data security. We do not compromise on protection, and we continuously strengthen our defenses against emerging threats.

We urge all users to maintain their own security best practices — including safeguarding account credentials, enabling multi-factor authentication when available, and avoiding sharing sensitive information through untrusted networks.

Sag-AI is not responsible for the privacy or security practices of third-party websites or services that are not controlled by us.

Security Monitoring — Legal Enforcement — Attack Response

In addition to proactive safeguards, Sag-AI maintains active monitoring systems to detect unusual activity such as mass login attempts, resource spikes, unauthorized access, or suspicious behavior.

• Setting alarms and alerts for strange system activity.
• Saving server logs, IP addresses, and access records for a minimum of 90–180 days for forensic investigation purposes.
• Responding immediately to security threats by gathering evidence to assist law enforcement or pursue legal action.
• Prosecuting all illegal access attempts, breaches, or attacks to the maximum extent permitted by applicable laws.

These actions protect not only the technical integrity of Sag-AI, but also our users and partners legally, ensuring full accountability and compliance with global data protection standards.

AI Usage Transparency

Sag-AI operates using advanced artificial intelligence systems designed to assist, not exploit. Every interaction with our AI, including through the voice assistant Asena, is conducted under strict privacy safeguards, with full transparency to the user.

At no time is your data used for unauthorized surveillance, behavioral profiling, advertising, or commercial targeting. Your information is never analyzed for profit or used to infer characteristics about you beyond the functional request you initiated.

Sag-AI does not operate in the background or record data without your knowledge. You are always informed when engaging with AI systems, and any input you provide is used solely to deliver the requested response — nothing more.

We reject all forms of covert data collection, psychological manipulation, or content exploitation. Sag-AI is built to serve, not to observe.

Disclosure of Personal Data

Sag-AI does not share or disclose your personal data without a lawful reason and your informed awareness. However, in specific cases where disclosure is required to deliver services or comply with legal obligations, we act with strict controls, transparency, and only to the extent necessary.

We may disclose your personal data under the following circumstances:

Service Providers and Operational Needs:
To maintain, secure, and operate our platform, Sag-AI may share limited data with select third-party service providers. These include infrastructure and hosting platforms, analytics tools, communication systems, payment processors, and customer support platforms. These providers are contractually obligated to use your data only for the specific services they provide to Sag-AI and never for their own purposes.

Legal and Regulatory Compliance:
We may disclose personal data when legally required to do so, such as in response to a court order, subpoena, law enforcement request, or other lawful government action. This includes protecting user safety, preventing fraud or abuse, enforcing our terms and policies, or defending our legal rights.

Organizational or Business Transitions:
In the event of a business transition — such as a merger, restructuring, asset sale, or transfer of services — personal data may be disclosed to those involved in the transition process. In all such cases, Sag-AI will ensure that your data continues to be handled in accordance with this Privacy Policy.

Institutional Accounts:
If you are part of an enterprise or institutional account (such as a government or corporate deployment of Sag-AI), your organization’s administrator may have limited access to account-level activity or stored data, subject to their internal policies and agreements with Sag-AI.

User-Initiated Sharing or Integration:
Some features of Sag-AI may allow you to share data with third parties or integrate with external platforms at your request (e.g., sharing a project folder, sending a file to another service, or exporting chat history). In such cases, you are in full control of what is shared and with whom. We do not disclose your data unless you initiate the connection.

Sag-AI does not disclose your information for advertising, profiling, or surveillance purposes under any circumstances.

Third-Party Access and Infrastructure

Sag-AI operates using a secure combination of cloud-based infrastructure, authentication systems, and AI processing frameworks. While certain features rely on external service providers to deliver functionality such as secure hosting, messaging, or machine learning, all third-party platforms are carefully selected, reviewed, and contractually bound by strict data processing and privacy agreements.

No external service provider is permitted to access, analyze, store, or sell user data handled through Sag-AI. These systems operate under limited and controlled roles, solely for the purpose of executing the specific service functions required to fulfill user requests.

We perform regular audits and compliance checks on all third-party connections to ensure that privacy standards are continuously upheld. Sag-AI maintains full control over its core systems and never delegates user data access to any external party without explicit legal or ethical justification.

Your data remains yours. External systems serve technical functions only — never ownership.

Your Rights and Access Requests

Sag-AI recognizes and upholds your fundamental right to data privacy, regardless of where you live. Whether you reside in Canada, the European Union, the United States, or elsewhere in the world, you retain full control over your personal information and how it is handled within our systems.

You have the right to:

Access:
Request confirmation of whether your personal data is being processed, and obtain a copy of that data in a clear, understandable format.

Correction:
Update or correct inaccurate, outdated, or incomplete information stored within your account or submitted to the platform.

Erasure (Right to Be Forgotten):
Request permanent deletion of your personal data when it is no longer necessary for processing or when you withdraw consent.

Portability:
Receive a structured, machine-readable copy of your personal data, and request that it be transferred to another service provider of your choosing.

Objection and Restriction:
Object to the use of your data for specific purposes, including automated decision-making or profiling. You may also request temporary restriction of processing in certain cases.

You may exercise these rights directly through your account settings or by submitting a formal privacy request. Sag-AI responds to all valid access, correction, or deletion requests in accordance with applicable privacy laws and within reasonable timeframes.

Sag-AI treats all users equally and does not restrict, penalize, or discriminate against any individual for exercising their privacy rights.

Global Legal Compliance

Sag-AI is built with global legal integrity at its core. We comply with international data protection laws and privacy regulations across all jurisdictions where our services are accessed or used.

This includes, but is not limited to:

• General Data Protection Regulation (GDPR) – European Union and European Economic Area
• UK Data Protection Act – United Kingdom
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) – United States
• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
• Lei Geral de Proteção de Dados (LGPD) – Brazil
• Personal Data Protection Act (PDPA) – Singapore, Malaysia, and other Asia-Pacific nations
• Data protection frameworks in the Middle East, Africa, Oceania, Latin America, and emerging global markets

We continuously monitor and adapt to evolving legislation to maintain lawful data practices worldwide. Where required by law, Sag-AI appoints representatives or data protection contacts in applicable jurisdictions to support legal inquiries and ensure timely compliance.

We are committed to resolving all privacy-related concerns, complaints, or disputes in a lawful, respectful, and timely manner. Sag-AI cooperates fully with regulatory bodies, government agencies, and authorized data protection authorities to uphold our responsibilities under applicable law.

Our compliance is not symbolic — it is structural. It is the foundation of trust we offer to every individual, institution, and nation we serve.

Children and Youth Protection

Sag-AI is committed to protecting the privacy and wellbeing of children, students, and young users around the world.

Our services are not directed toward individuals under the age of thirteen (13), or below the minimum digital consent age as defined by local law in their country or region. We do not knowingly collect, use, or store personal data from minors without verified consent from a parent, guardian, or authorized educational institution.

If we become aware that personal information has been collected from a child without the necessary legal consent, we will take immediate steps to delete the data and restrict the associated account.

For jurisdictions that allow educational or institutional use of AI platforms by minors, Sag-AI provides age-appropriate protections, transparency features, and optional guardian controls. These include restricted file access, simplified language, and monitoring tools upon request by authorized institutions.

We also encourage responsible AI usage through transparency, education, and ongoing dialogue with educators, policymakers, and families. Our platform does not engage in behavioral profiling, advertising, or tracking of children under any circumstances.

Sag-AI stands firmly for digital safety, especially for those who are still learning, growing, and forming their place in the world.

Data Retention

Sag-AI retains personal data only for the time necessary to fulfill the purposes described in this policy, to deliver our services reliably, and to comply with legal or safety-related obligations.

How long we retain data depends on a variety of factors, including:

• The original purpose for collecting or processing the data
• The nature, volume, and sensitivity of the information
• The potential risk of harm if the data is accessed without authorization
• Whether you have requested deletion or modified your retention settings
• Any applicable legal, regulatory, or contractual obligations we must follow

Where possible, Sag-AI allows users and enterprise administrators to configure their own data retention preferences. Content such as uploaded files, chat logs, or voice recordings will not be stored unless the user explicitly chooses to save them.

Default system logs and temporary session data are retained only for operational security, abuse prevention, or legal defense purposes — and are securely deleted within a reasonable and legally compliant timeframe.

Sag-AI does not retain unnecessary data, and we do not store any personal content for training or external analytics. Your data stays only as long as you need it — no longer.

Data Retention and Deletion

Sag-AI retains personal data only for as long as it is legally permitted and strictly necessary for operational purposes. All information is processed and stored in accordance with the purposes described in this Privacy Policy, and no data is retained beyond what is necessary for functionality, compliance, or protection of user rights.

By default:

• Chat history, voice recordings, and uploaded files are not permanently stored unless the user explicitly chooses to save them.
• Temporary session data is automatically deleted after completion of the interaction.
• System logs and security metadata are retained only for diagnostic, legal, or audit purposes and follow strict access limitations.

Users may request the deletion of their personal data at any time through their account settings or via a formal privacy request. Sag-AI will honor valid requests and securely delete applicable data, unless continued retention is legally required or necessary for dispute resolution, compliance, or enforcement purposes.

Multilingual and Global Access

Sag-AI is built for a global audience. Our platform supports multilingual access and adapts dynamically to regional languages to ensure that all users — regardless of location, background, or nationality — can engage with our services clearly and confidently.

We use AI-driven translation systems to make content available in a wide range of languages and dialects. Users also have the option to manually select their preferred language for improved clarity and control.

All translated content is designed to preserve the original meaning and intent. At no time is user data altered, summarized, or interpreted in ways that misrepresent the original context.

Sag-AI does not engage in localized profiling or content discrimination. We honor cultural nuance, respect linguistic diversity, and treat every user’s data with equal care — whether they are in France, Türkiye, Saudi Arabia, Mexico, or any other region of the world.

Language should never be a barrier to privacy or digital dignity. Sag-AI ensures both — everywhere.

Additional Disclosures for Canada and United States

Sag-AI complies with all applicable regional privacy laws in Canada and the United States, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and U.S. state privacy laws such as the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), and similar legislation in other jurisdictions.

Residents of Canada and applicable U.S. states have the right to:

• Request access to the personal data we hold about them
• Correct inaccurate or outdated information
• Request deletion of their data under certain conditions
• Object to certain processing activities, including profiling
• Request information about the categories of data collected and shared
• Not be discriminated against for exercising privacy rights

You can find full details in the following sections of this Privacy Policy:

• Information We Collect – for the types of data collected
• How We Use Your Information – for purposes of processing
• Disclosure of Personal Data – for categories of third parties involved
• Data Retention – for how long your data is stored
• Your Rights and Access Requests – for exercising your rights

If you are a resident of Canada or a U.S. state with applicable privacy protections and wish to submit a formal request regarding your data, you may do so through our designated privacy request process, specifying your region for proper handling.

Contact and Support

For all privacy-related inquiries, concerns, or formal requests regarding your data, please reach out through the following channels:

Language and Interpretation

In the event of any inconsistency or discrepancy, the English version of these Privacy Policy shall prevail.